Shipping
US domestic shipping
We prioritize swift delivery to ensure your satisfaction. Upon placing an order, expect us to dispatch it within two working days, though weekends and federal holidays might slightly extend this timeframe.
We utilize USPS Priority Mail and strive to keep you informed every step of the way. You'll receive an email notification on the day your order is dispatched, ensuring you're always in the loop about your fragrance journey.
International shipping
For our valued international customers, we extend our fragrance offerings worldwide. If you're interested in international shipping, kindly reach out to us at contact@selahfragrance.com for detailed pricing information. Please note that international buyers are responsible for covering the necessary packaging and shipment costs associated with their order.
Returns
Return policy
We handle returns on a case-by-case basis to ensure a personalized resolution. Should you wish to initiate a return, kindly contact us at hello@devinowens.com to open a return inquiry. If your return is approved, please ensure that the items are unused and in a re-sellable condition. It's essential to note that returns will not be accepted if the goods are not in this condition.
Returns process
Upon receipt of returned goods, thorough examination is conducted to ensure adherence to our standards. If there are any indications of use or alterations to the appearance, such as opened packaging, a full refund may not be feasible. In such instances, we'll promptly notify you, offering the option of a reduced refund amount or the choice to arrange for the goods' return to you at your own expense.
Given that perfumes are categorized as cosmetic products, returns cannot be accepted once the product has been tested, as they are deemed non-resellable to another customer. We appreciate your understanding of these policies, aimed at maintaining the integrity and quality of our products.